Remote Roots Admin
Hi – Heather here đź‘‹
A little about what I do, who I am, and how we can
team up to support you!
Personal
Connection
My love for horses, and connection with all living things is what keeps me grounded and drives me.
Adventure
Lifestyle
Growing up in a small town, I didn’t travel much (or at all). This career allows me to work while visiting friends and family since moving away.
Working
Founder
I spend my workdays supporting practitioners, snacking and talking to my dogs (as if they could answer).
Welcome to Remote Roots Admin
Hi, I’m Heather 👋. The person behind Remote Roots Admin. I’m a virtual assistant who supports wellness practitioners, with a special focus on naturopathic doctors. My goal is simple: to help you reclaim your time, reduce overwhelm, and create a smoother, more organized experience for both you and your patients.
My background blends both customer service leadership and hands-on experience in the wellness industry. Before transitioning into clinic support, I spent over seven years working in sales and customer service, including managing a telecommunications storefront. In that role, I coached a team of sales representatives, optimized workflows, and ensured store procedures ran smoothly. I learned how important strong systems, clear communication, and an excellent client experience are, and how much more efficient businesses become when those pieces are in place.
When I transitioned into supporting wellness clinics, those skills naturally carried over. Working in naturopathic and multidisciplinary clinic environments gave me a deep understanding of the day-to-day needs of practitioners. From patient communication to administrative organization, I saw firsthand how much time providers spend on tasks that pull them away from patient care. That’s where virtual assistant support for wellness practitioners becomes invaluable.
One of the things I care most about is keeping things human. Virtual support doesn’t have to feel distant or impersonal. I do my best to show my personality, warmth, and passion openly through my work and in every interaction I have with both practitioners and patients. I focus on building rapport, creating a welcoming tone, and making the support feel less “cold” and more like I’m right there alongside you. My goal is for you to feel supported, understood, and confident that someone is helping you tackle the day with you, even behind the scenes.
Over time, I’ve supported a variety of wellness professionals, both in-person and virtually, including naturopathic doctors, psychotherapists, speech therapists, massage therapists, chiropractors, manual osteopaths, and physiotherapists. This experience allows me to adapt to different clinic workflows, EMR systems, and patient care models.
While I currently specialize in virtual assistant services for naturopathic doctors, I am available to support all wellness practitioners looking for reliable administrative help, patient communication support, and practice management assistance. If you’re looking for a virtual assistant who understands the unique needs of a wellness practice, I’d love to connect.
How I Support Your Wellness Practice
As a virtual assistant for naturopaths and wellness practitioners, I offer flexible administrative and patient support designed to help your clinic run smoothly and efficiently. Whether you need ongoing help or occasional support, I tailor my services to fit your workflow.
Here are some of the ways I can support your practice:
- Patient Communication & Inbox Management
I handle patient inquiries, respond to emails, manage appointment requests, and ensure your patients feel supported and informed — without you needing to be in your inbox all day.
- Appointment Scheduling & Calendar Management
From booking new patients to managing follow-ups and cancellations, I help keep your schedule organized and optimized.
- Lab Requisitions & Administrative Documentation
I assist with preparing and sending lab requisitions, organizing patient files, and managing clinic documentation so nothing falls through the cracks.
- Billing, Invoicing & Insurance Support
I can help with invoicing, insurance receipts, and basic billing support to keep your financial processes running smoothly.
- Patient Follow-Ups & Retention Support
I check in with past patients, follow up on treatment plans, and help maintain strong patient relationships — improving retention for your practice.
- Website Updates & Content Support
Need updates to your website, service pages, or practitioner bios? I can help keep your online presence current and professional.
- Social Media Support for Wellness Practitioners
I assist with creating and scheduling content, helping you stay consistent online without spending hours on social media.
- General Virtual Admin for Naturopathic Clinics
From behind-the-scenes organization to workflow optimization, I help streamline your systems so you can focus on patient care.